If the condition of the unit requires additional time, over the allocated window at booking, you may be billed an extra $30/hour up to 3 hours.
This is done in order to ensure each unit we service is left spotless every time.

Health & Safety of Our Employees

The health and safety of CleanSpace Co cleaners is vital to us. The cleaners will not move anything heavier than 35 lbs. Please move any heavy appliances or furniture prior to the arrival of the cleaners to allow them to clean the target areas.

Arrival Window

CleanSpace Co cleaners have a two-hour arrival window relative to your scheduled cleaning time. This allows cleaners to factor in delays beyond their control. These factors include cancellation, additional services added by clients, access to unit/lockouts and traffic conditions.  

Home Entrance Instructions & Access

When booking your cleaning, please select one of the following home entrance options:

• keys with concierge

•  special access code

• I will be home

Please select the option that is most convenient for you and provide additional access instructions, if applicable. If CleanSpace Co cleaners cannot enter your home at the time of your scheduled cleaning, the Client Satisfaction Team will reach out to you for additional guidance.

CleanSpace Co cleaners will wait for 15 (fifteen) minutes to be granted access. You will be charged 100% of your scheduled cleaning as a cancellation fee if CleanSpace Co cleaners are not granted access to your home.

Cancellations

Please provide CleanSpace Co a minimum of 24 hours’ notice in case you want to cancel or reschedule your scheduled cleaning. Failure to provide ample notice or notifying CleanSpace Co inside the 24-hour limit will result in you being charged 100% of your scheduled cleaning as a cancellation fee.

Privacy Policy

Your privacy is of the utmost importance to CleanSpace Co. We only shared your information with the financial institutions that process your payment. We do not and will never rent, loan, sell or provide your information to any third party, without your consent.

Payment Methods

We accept all major credit cards as a form of payment including: VISA, MasterCard, DISCOVER, and American Express.

Client Satisfaction Guarantee and Refund Policy

CleanSpace Co is extremely confident in our cleaners and our services. We also believe that the client is always right. We offer a 100% hassle free, no questions asked satisfaction guarantee. If you are not fully satisfied with your cleaning, please contact us within 24 hours of your service. We will re-clean your space, from start to finish at zero extra cost. With our service guarantee, you can rest assured your space will be a CleanSpace, every time.

Given the cleaning industry’s subjective nature, we do not offer refunds. Coupon codes are non-refundable and cannot be exchanged for credit or cash.

Non-solicitation of CleanSpace Co Cleaners

CleanSpace Co is dedicated to hiring the best cleaners. Our cleaners go through rigorous background/criminal screenings and training before they are ready to serve you. As a valued CleanSpace Co client, you agree not to solicit or hire any of our current/past employees for home-related services outside of your agreement with CleanSpace Co.

Cleanspace co

60 Atlantic Ave Suite 200, Toronto, ON M6K 1X9

647 374 0844